Ever had a dangerous-looking snake slither into your home, car or garage? You want to remove it, but don't like the idea of killing snakes, yet you’re also not keen on a trip to the hospital if it bites you. Who do you call? The snake-busters! More officially known as Snakes of Namibia, a non-profit organisation established in Windhoek, Namibia in 2013 to assist people and snakes when they have unwanted encounters. We remove snakes safely (for both parties) and raise awareness about their ecological importance. During the last seven years, we have successfully removed a thousand snakes from residences across the city, while our outreach programme has educated over ten thousand Namibians on snake safety and conservation. While removing snakes is part of our daily lives at Snakes of Namibia, we want to investigate this issue further. Human-snake conflict is a form of human-wildlife conflict that remains understudied, even though the World Health Organisation (WHO) estimates that over 500 000 people are envenomated (bitten) every year on the African continent, leading to death or long-term disability. Even this figure is likely to be an underestimate of the true impact of snakebite, as very little data are available from public hospitals. In recent years more scientists have studied the impact of snakebites, yet very little work has been done to find a solution to human-snake conflict. We would like to reduce the number of potentially deadly human-snake encounters in Windhoek by understanding and addressing the underlying drivers of human-snake conflict. When it comes to snakebites, prevention is much better than rushing to hospital for anti-venom – believe me! In 2015 Snakes of Namibia joined forces with the Namibia University of Science and Technology's Biodiversity Research Centre (NUST-BRC, read more about their work here) to use our snake removals data to delve deeper into human-snake conflict in the city. Each time we remove a snake, we record our location, the snake species and its sex. We have used the resulting data from the last three years to investigate snake occurrences in the city, the frequency of human-snake conflict in different areas, and to assess snake movement trends over time and during different seasons. This information could help researchers predict where future conflict incidences may occur while also helping us better understand snake distribution and diversity in the city of Windhoek.