This process report provides an overview of the direct, site-specific, hands-on mentoring volunteer support applied in conjunction with one Local Authority, Kalkrand Village Council, Hardap Region, one of 20 Local Authorities that have signed 'Statements of Interest' to participate in such a programme. Selection criteria for the site included: eagerness to participate, backlog of NamWater payment, water and sanitation requirements, potential for saving water and distance from Windhoek. As indicated in this report, this approach as first applied in Kalkrand has directly contributed experience towards improving water governance and management of water resources and sanitation systems. It provides first lessons learnt in the establishment and implementation of PSTs while supporting sustainable development and management and maintenance of water supply and wastewater infrastructure in Kalkrand.